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Last updated: 18 January 2026

Privacy Policy

Privacy Policy

Warm Souls (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit or make a purchase from warmsouls.life (the “Site”).

 

If you have questions about this Privacy Policy or your data rights, contact us at:
📩 info@warmsouls.life

1. Who we are

Warm Souls is a mission-driven clothing brand based in Denmark.

2. What personal data we collect

Depending on how you interact with the Site, we may collect:

a) Information you provide

  • Name

  • Email address

  • Shipping address

  • Billing address

  • Phone number (if provided)

  • Purchase and order details

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b) Automatically collected data

When you visit the Site, we may collect:

  • IP address

  • Browser type and device type

  • Pages visited and actions taken

  • Referral URLs

  • Cookie and tracking data (see Cookie Policy)

3. Why we collect your data

We process personal data under GDPR based on:

  • Contract (to fulfill your order)

  • Legitimate interests (site improvement, fraud prevention)

  • Consent (email marketing / cookies when applicable)

  • Legal obligation (accounting and compliance)

4. How we use your data

We use your personal data to:

  • Process and fulfill orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Prevent fraud and ensure payment security

  • Improve and optimize the Site

  • Send newsletters and marketing (only if you opt in)

5. Sharing your data (third parties)

We only share data when needed to operate our business, including with:

  • Wix (website hosting and website infrastructure)

  • Payment providers (e.g., card payments / checkout services used by Wix)

  • Email marketing tools (if/when used)

  • Printful and/or Printify (order fulfillment and shipping)

  • Shipping carriers

These partners only receive what is necessary to provide their services.

6. International transfers

Because some service providers operate internationally, your personal data may be processed outside Denmark/EU.

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When this happens, we ensure appropriate safeguards are used under GDPR (such as Standard Contractual Clauses where relevant).

7. Data retention

We keep personal data only as long as necessary:

  • Orders and accounting data are kept as required by law

  • Customer support data is stored only as needed

  • Marketing email data is stored until you unsubscribe

8. Your rights under GDPR

If you are located in the EU/EEA, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent at any time (e.g., marketing)

To request any of the above, email:
📩 info@warmsouls.life

9. Marketing emails

If you sign up to our newsletter, you may receive:

  • product updates

  • new drops

  • impact updates

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You can unsubscribe at any time using the link inside our emails.

10. Children’s privacy

We do not knowingly collect personal data from children. If you believe a child has submitted personal data, contact us so we can remove it.

11. Contact

Warm Souls
📩 info@warmsouls.life

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