Last updated: 04 July 2026
Shipping Policy
Shipping Policy
This Shipping Policy explains how shipping works at Warm Souls.
Every Warm Souls product is made to order. Instead of storing large amounts of inventory, each item is produced specifically for you after your order is placed. This helps reduce overproduction while allowing us to offer a wider range of unique designs and styles.
Because each product is made especially for you, production and shipping take a little longer than traditional retail stores.
1. Processing time (production)
Once your order has been placed, production begins.
Most orders are produced within 2–7 business days before they are shipped.
During holidays, major sales, or other busy periods, production may take a little longer.
2. Estimated shipping times
Delivery times vary depending on the product, destination, and manufacturing partner.
Our typical delivery estimates are:
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Denmark: 8–15 business days
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Europe: 8–18 business days
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North America: 8–18 business days
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Australia & New Zealand: 10–20 business days
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Rest of the World: 10–25 business days
These are estimated delivery times and are not guaranteed.
Delivery estimates shown on the product page or at checkout should always be considered the most accurate estimate for your specific order.
3. Shipping costs
Shipping costs are calculated automatically at checkout based on:
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Delivery destination
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Package weight
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Number of items ordered
Shipping costs are shown before you complete your purchase.
4. Tracking
Once your order has been shipped, you'll receive a shipping confirmation email with tracking information whenever tracking is available.
If you haven't received tracking information within a reasonable time, please contact us at:
📩 info@warmsouls.life
5. Customs, Duties & Import Charges
Warm Souls works with trusted production partners located in different regions of the world.
Depending on where your order is produced and your country's import regulations, customs duties, VAT, taxes, or import fees may apply.
These charges are determined by your local customs authority and are the responsibility of the customer.
Products that may be subject to import charges are clearly marked on their product pages before purchase.
6. EU Production & Worldwide Production
To help customers make informed decisions, some products display one of the following production labels:
🇪🇺 EU Production
Manufactured within Europe. For customers within the European Union, additional import charges are generally not expected.
🌍 Worldwide Production
Manufactured by one of our trusted global production partners. Depending on your delivery country, customs duties, VAT, or import charges may apply.
You can click the production label on each product page to learn more.
7. Multiple Packages
Some products within the same order may be produced at different manufacturing facilities.
Because of this, your order may arrive in multiple packages and on different delivery dates.
This is completely normal.
8. Incorrect Shipping Address
Please ensure your shipping address is complete and accurate before placing your order.
If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the package.
9. Shipping Delays
While we work hard to deliver every order as quickly as possible, occasional delays can happen due to circumstances beyond our control, including:
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Customs inspections
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Severe weather
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Public holidays
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High shipping volumes
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Carrier delays
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Unexpected production delays
We appreciate your patience should these situations occur.
10. Need Help?
If you have any questions regarding your order or shipping, we're always happy to help.