Last updated: 18 January 2026
Refund Policy
REFUND POLICY (RETURNS & EXCHANGES)
We want you to love what you ordered. If something isn’t right, we’re here to help.
Warm Souls products are often made-to-order (Print-on-Demand), which affects return handling.
1. Returns (14 days)
You may request a return within 14 days of receiving your item, provided:
-
the item is unused and in original condition
-
it is returned in original packaging (where possible)
To start a return, contact:
📩 info@warmsouls.life
2. Exchanges
Exchanges are available depending on product availability.
If you need a different size, contact us with:
-
order number
-
requested size
3. Damaged / incorrect items
If your item arrives damaged, misprinted, or incorrect, we will replace or refund it.
Please contact us within 7 days of delivery and include:
-
your order number
-
clear photos of the issue
4. Non-returnable items
Some items may not be eligible for return due to made-to-order production or hygiene reasons.
If in doubt, email us first:
📩 info@warmsouls.life
5. Refund processing
Refunds (when approved) are processed back to the original payment method.
Processing time may vary depending on your payment provider.